Shipping Policy

At True Supply, we are committed to providing reliable and efficient shipping for all orders.

Processing Time

Orders are typically processed within 1–3 business days after purchase. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and carrier availability.

Typical delivery estimates:

• United States: 5–12 business days
• International: 7–20 business days

Please note that shipping times are estimates and may occasionally be affected by holidays, weather, customs processing, or carrier delays.

Order Tracking

Tracking information will be provided once your order has shipped. Please allow up to 72 hours for tracking updates to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. True Supply is not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at support@truesupply.co and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can help resolve the issue.

Contact

For any shipping-related questions, please contact: